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Customer Service Channel

Description:
Channel owner: peterm
Channel clips:

- Call Center Challenges - Customer Service Training DVD This course is perfect for ALL customer contact employees. Eight wrong-way vignettes put your class in charge of determining what went wrong and how each customer interaction should have been handled. This program features vignettes with really irate callers, rambling customers, sexual harassment by a caller, knowing when to escalate upset callers, callers who put CSRs on hold, loud background noises and more. Produced by Telephone Doctor Customer Service Training. Specializing in improving customer service, telephone skills, communication, and call center rep skills, Telephone Doctor has helped over 20,000 organizations improve the way they communicate with customers. Telephone Doctor offers DVD-based courseware, on-site training workshops, keynote presentations, web-based eLearning (serviceskills.com), business animations and management development (newmarketlearning.com) courseware. For info please phone 314.291.1012 or visit telephonedoctor.com. irate callers, questioning skills, listening skills, service, customer care, great customer service, exceeding expectations, call center agent, call center training, human resource development, HR, service recovery, phone skills, phone training, phone service, communication, telesales, complaint calls, best customer service, nancy friedman, teldoc, phone training, telephone skills, telephone training, complete library (400.00 sec.)

- Telesales Tips From A to Z - Customer Service Training DVD No matter if your staff handles inbound or outbound customer inquiries, this program is loaded with twenty-six powerful techniques, skills and ideas which will be of immediate help to everyone in a customer service or telesales position. Topics are divided up into 26 easy to use, one minute sections. Produced by Telephone Doctor Customer Service Training. Specializing in improving customer service, telephone skills, communication, and call center rep skills, Telephone Doctor has helped over 20,000 organizations improve the way they communicate with customers. Telephone Doctor offers DVD-based courseware, on-site training workshops, keynote presentations, web-based eLearning (serviceskills.com), business animations and management development (newmarketlearning.com) courseware. For info please phone 314.291.1012 or visit telephonedoctor.com. irate callers, questioning skills, listening skills, service, customer care, great customer service, exceeding expectations, call center agent, call center training, human resource development, HR, service recovery, phone skills, phone training, phone service, communication, telesales, complaint calls, best customer service, nancy friedman, teldoc, phone training, telephone skills, telephone training, complete library (407.00 sec.)

- The Service Mentality - Customer Service Training DVD Apart from the actual skills and techniques, why is it that some people seem like 'naturals' when it comes to providing great service? This program identifies and highlights the basic characteristics and traits of people who demonstrate excellent customer service. Produced by Telephone Doctor Customer Service Training. Specializing in improving customer service, telephone skills, communication, and call center rep skills, Telephone Doctor has helped over 20,000 organizations improve the way they communicate with customers. Telephone Doctor offers DVD-based courseware, on-site training workshops, keynote presentations, web-based eLearning (serviceskills.com), business animations and management development (newmarketlearning.com) courseware. For info please phone 314.291.1012 or visit telephonedoctor.com. irate callers, questioning skills, listening skills, service, customer care, great customer service, exceeding expectations, call center agent, call center training, human resource development, HR, service recovery, phone skills, phone training, phone service, communication, telesales, complaint calls, best customer service, nancy friedman, teldoc, phone training, telephone skills, telephone training, complete library (418.00 sec.)

- How to Handle the Irate Caller - Customer Service Training DVD This best selling customer service video program includes a highly effective four point plan for calming irate callers and maximizing their situation. Trainees will first learn that irate calls are nothing personal. The customer is upset at a problem, not at the CSR. This program includes the proven ASAP technique for handling irate callers. Produced by Telephone Doctor Customer Service Training. Specializing in improving customer service, telephone skills, communication, and call center rep skills, Telephone Doctor has helped over 20,000 organizations improve the way they communicate with customers. Telephone Doctor offers DVD-based courseware, on-site training workshops, keynote presentations, web-based eLearning (serviceskills.com), business animations and management development (newmarketlearning.com) courseware. For info please phone 314.291.1012 or visit telephonedoctor.com. irate callers, questioning skills, listening skills, service, customer care, great customer service, exceeding expectations, call center agent, call center training, human resource development, HR, service recovery, phone skills, phone training, phone service, communication, telesales, complaint calls, best customer service, nancy friedman, teldoc, phone training, telephone skills, telephone training, complete library (323.00 sec.)

- Five Forbidden Phrases - Customer Service Training DVD Don't tell customers what you can't do, tell them what you can do. Your staff will learn the Five Forbidden Phrases of Customer Service followed by the Positive Alternatives they should be using instead. By following the techniques in this program your team will prevent service mishaps before they occur. Produced by Telephone Doctor Customer Service Training. Specializing in improving customer service, telephone skills, communication, and call center rep skills, Telephone Doctor has helped over 20,000 organizations improve the way they communicate with customers. Telephone Doctor offers DVD-based courseware, on-site training workshops, keynote presentations, web-based eLearning (serviceskills.com), business animations and management development (newmarketlearning.com) courseware. For info please phone 314.291.1012 or visit telephonedoctor.com. irate callers, questioning skills, listening skills, service, customer care, great customer service, exceeding expectations, call center agent, call center training, human resource development, HR, service recovery, phone skills, phone training, phone service, communication, telesales, complaint calls, best customer service, nancy friedman, teldoc, phone training, telephone skills, telephone training, complete library (384.00 sec.)

- How to Deal with the Foreign Accent - Customer Service Training DVD This program explains that all callers are created equal and offers techniques which will make communications easier with foreign language customers. Realistic vignettes and characters make this program a powerful sensitivity builder. Produced by Telephone Doctor Customer Service Training. Specializing in improving customer service, telephone skills, communication, and call center rep skills, Telephone Doctor has helped over 20,000 organizations improve the way they communicate with customers. Telephone Doctor offers DVD-based courseware, on-site training workshops, keynote presentations, web-based eLearning (serviceskills.com), business animations and management development (newmarketlearning.com) courseware. For info please phone 314.291.1012 or visit telephonedoctor.com. irate callers, questioning skills, listening skills, service, customer care, great customer service, exceeding expectations, call center agent, call center training, human resource development, HR, service recovery, phone skills, phone training, phone service, communication, telesales, complaint calls, best customer service, nancy friedman, teldoc, phone training, telephone skills, telephone training, complete library (319.00 sec.)

- Six Cardinal Rules of Customer Service - Customer Service Training DVD Viewers will meet the men and women responsible for originating some of the worst customer service habits which plague the planet today. Produced by Telephone Doctor Customer Service Training. Specializing in improving customer service, telephone skills, communication, and call center rep skills, Telephone Doctor has helped over 20,000 organizations improve the way they communicate with customers. Telephone Doctor offers DVD-based courseware, on-site training workshops, keynote presentations, web-based eLearning (serviceskills.com), business animations and management development (newmarketlearning.com) courseware. For info please phone 314.291.1012 or visit telephonedoctor.com. irate callers, questioning skills, listening skills, service, customer care, great customer service, exceeding expectations, call center agent, call center training, human resource development, HR, service recovery, phone skills, phone training, phone service, communication, telesales, complaint calls, best customer service, nancy friedman, teldoc, phone training, telephone skills, telephone training, complete library (363.00 sec.)

- Basic Basic Telephone Skills - Customer Service Training DVD This course addresses ten simple yet crucial skills which form the very foundation for delivering exceptional customer service on the phone. Topics include answering a business call, taking accurate messages, giving spoken feedback signals, avoiding excuses, offering your undivided attention, avoiding mouth noises and regain control of the conversation. Produced by Telephone Doctor Customer Service Training. Specializing in improving customer service, telephone skills, communication, and call center rep skills, Telephone Doctor has helped over 20,000 organizations improve the way they communicate with customers. Telephone Doctor offers DVD-based courseware, on-site training workshops, keynote presentations, web-based eLearning (serviceskills.com), business animations and management development (newmarketlearning.com) courseware. For info please phone 314.291.1012 or visit telephonedoctor.com. irate callers, questioning skills, listening skills, service, customer care, great customer service, exceeding expectations, call center agent, call center training, human resource development, HR, service recovery, phone skills, phone training, phone service, communication, telesales, complaint calls, best customer service, nancy friedman, teldoc, phone training, telephone skills, telephone training, complete library (422.00 sec.)

- Four C's of Coaching Skills - Customer Service Training DVD A powerful management development training resource. This content-rich course explains the differences between training, coaching, and counseling and illustrates our proven Four Cs of Coaching Model in a variety of service and line management situations. Produced by Telephone Doctor Customer Service Training. Specializing in improving customer service, telephone skills, communication, and call center rep skills, Telephone Doctor has helped over 20,000 organizations improve the way they communicate with customers. Telephone Doctor offers DVD-based courseware, on-site training workshops, keynote presentations, web-based eLearning (serviceskills.com), business animations and management development (newmarketlearning.com) courseware. For info please phone 314.291.1012 or visit telephonedoctor.com. irate callers, questioning skills, listening skills, service, customer care, great customer service, exceeding expectations, call center agent, call center training, human resource development, HR, service recovery, phone skills, phone training, phone service, communication, telesales, complaint calls, best customer service, nancy friedman, teldoc, phone training, telephone skills, telephone training, complete library, counseling, coach (366.00 sec.)

- More Call Center Challenges - Customer Service Training DVD Eight MORE wrong way vignettes put your class in charge of determining what went wrong and how each customer interface should have been handled. Scenes include dealing with elderly customers, cell phone callers, condescending callers, callers under the influence, clients who misuse products, threatening callers and much more. Perfect for ALL customer contact employees. Produced by Telephone Doctor Customer Service Training. Specializing in improving customer service, telephone skills, communication, and call center rep skills, Telephone Doctor has helped over 20,000 organizations improve the way they communicate with customers. Telephone Doctor offers DVD-based courseware, on-site training workshops, keynote presentations, web-based eLearning (serviceskills.com), business animations and management development (newmarketlearning.com) courseware. For info please phone 314.291.1012 or visit telephonedoctor.com. irate callers, questioning skills, listening skills, service, customer care, great customer service, exceeding expectations, call center agent, call center training, human resource development, HR, service recovery, phone skills, phone training, phone service, communication, telesales, complaint calls, best customer service, nancy friedman, teldoc, phone training, telephone skills, telephone training, complete library (431.00 sec.)

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